FAQs

FAQ

Vendor

You may register by sharing a copy of following documents enabling us to setup your online store at the earliest:

  • Valid Bank Account Details – Account Name, Account Number, Bank Name, Bank IFSC Number, Bank Address
  • Approved GST Number
  • Company PAN Card
  • Cancelled Cheque Leaf

Please mail these documents to partner-care@svadeshy.in

Subject of the mail :: – NEW VENDOR REGISTRATION DOCUMENTS

We may seek for KYC documents from vendors at any point of time for compliance purposes.

Once your store is successfully configured, add products to your store from the vendor panel by selecting the respective product categories, product images, product attributes, price, specifications, policy details for the store etc.

On completion of this stage, our team shall review all the product listings ensuring all category descriptions and policies are compliant to the Svadeshy.in guidelines.

For any support of clarification please mail us on partner-care@svadeshy.in

Product images play a highly critical role in buyer decision making. The quality of product images uploaded by our vendors should enhance the overall store experience for buyers. To achieve the same kindly, maintain the image specifications shared by our team.

For any support of clarification please mail us on partner-care@svadeshy.in

On receiving the order confirmation:

  • Prepare the product as per specifications and order details.
  • Pack the product for dispatch. Please ensure all products are packed with utmost care, standard cushioning material is used for packaging and water proof shipping bags are used to avoid any damage in transit.
  • Extra caution should be given while packaging breakable products. Please highlight “FRAGILE” on the package
  • Update the shipment tracking number and details at the earliest.
  • Customer informed about the shipping details and can track the package.
  • Kindly ensure meeting all timelines and processes thought-out the order lifecycle.

In case your shipping partner is unable to provide and schedule the pickup, you may inform and contact us on partner-care@svadeshy.in to schedule the pickup through our shipping partner.

Update the shipment tracking number and details in the system enabling the buyer to track the package.

Considering this as a rare chance. Due to any reason if there is a delay in dispatch,

  • Inform the buyer, share the reason for delay and share the resolution timeline.
  • Mail us on partner-care@svadeshy.in with a Subject:: DELAY IN DISPATCH – .
  • Kindly confirm and mention if the refund process needs to be initiated for the buyer.

We expect all our vendors to maintain adequate inventory of products listed on www.svadeshy.in

Not honouring the order received for the product listed is not acceptable. Buyer satisfaction is of immense importance to us and we accept you to adhere to the same.

Kindly contact the buyer to inform the delay and offer a resolution which is mutually accepted. For any reason, If the customer refuses to an alternative kindly mail us on partner-care@svadeshy.in to process the refund.

On receiving the delivery confirmation and successful acceptance of the order from the buyer, the vendor payment transfer process is initiated, and payment is remitted within 15 days in the vendor bank account provided at the time of registration.

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