FAQs

You may register by sharing a copy of following documents enabling us to setup your online store at the earliest:

• Valid Bank Account Details – Account Name, Account Number, Bank Name, Bank IFSC Number, Bank Address
• Approved GST Number
• Company PAN Card
• Cancelled Cheque Leaf

Please mail these documents to partner-care@svadeshy.in

Subject of the mail :: – NEW VENDOR REGISTRATION DOCUMENTS

We may seek for KYC documents from vendors at any point of time for compliance purposes.

Once your store is successfully configured, add products to your store from the vendor panel by selecting the respective product categories, product images, product attributes, price, specifications, policy details for the store etc.

On completion of this stage, our team shall review all the product listings ensuring all category descriptions and policies are compliant to the Svadeshy.in guidelines.

For any support of clarification please mail us on partner-care@svadeshy.in

Product images play a highly critical role in buyer decision making. The quality of product images uploaded by our vendors should enhance the overall store experience for buyers. To achieve the same kindly, maintain the image specifications shared by our team.

For any support of clarification please mail us on partner-care@svadeshy.in

On receiving the order confirmation:

• Prepare the product as per specifications and order details.
• Pack the product for dispatch. Please ensure all products are packed with utmost care, standard cushioning material is used for packaging and water proof shipping bags are used to avoid any damage in transit.
• Extra caution should be given while packaging breakable products. Please highlight “FRAGILE” on the package
• Update the shipment tracking number and details at the earliest.
• Customer informed about the shipping details and can track the package.
• Kindly ensure meeting all timelines and processes thought-out the order lifecycle.

In case your shipping partner is unable to provide and schedule the pickup, you may inform and contact us on partner-care@svadeshy.in to schedule the pickup through our shipping partner.

Update the shipment tracking number and details in the system enabling the buyer to track the package.

Considering this as a rare chance. Due to any reason if there is a delay in dispatch,

• Inform the buyer, share the reason for delay and share the resolution timeline.
• Mail us on partner-care@svadeshy.in with a Subject:: DELAY IN DISPATCH – .
• Kindly confirm and mention if the refund process needs to be initiated for the buyer.

We expect all our vendors to maintain adequate inventory of products listed on www.svadeshy.in

Not honouring the order received for the product listed is not acceptable. Buyer satisfaction is of immense importance to us and we accept you to adhere to the same.

Kindly contact the buyer to inform the delay and offer a resolution which is mutually accepted. For any reason, If the customer refuses to an alternative kindly mail us on partner-care@svadeshy.in to process the refund.

On receiving the delivery confirmation and successful acceptance of the order from the buyer, the vendor payment transfer process is initiated, and payment is remitted within 15 days in the vendor bank account provided at the time of registration.

Most products are unique and handcrafted, the product inventory and availability is limited to maintain the uniqueness of the product. You may write to us on care@svadeshy.in with your requirement and we will take it up with the vendor.

You can also connect with us on chat option available on our platform.

www.svadeshy.in is a marketplace, the pricing and discount are controlled and decided by the respective vendors on our platform. Each product clearly highlights the product price and discounts, if any.

Promotions and Coupons are designed and offered directly by the vendors for their products. Register with us for our newsletter for all the latest product and promotion related information. Signup for our newsletter, follow us on social media and stay updated.

Start by selecting the products listed on our platform. Check the product specifications and details >> select the quantity  >> add the product to your shopping cart. Review your shopping cart and continue to checkout. Enter your billing/shipping details and click on Place order button. Complete the order by choosing and making the payment.

Currently we accept payments through credit cards, debit cards and net banking.

We do not offer and encourage COD ensuring complete buyer satisfaction. The vendor is remitted only after confirmation of successful order completion and acceptance by the buyer.

After placing an order successfully, the system automatically sends an order confirmation mail on the registered mail id. In case you have not received the same in your mail inbox, kindly check your junk or spam mail folder.

Sometimes order confirmation mail is not generated due to the following scenarios

• System/Network error. Order confirmations for all successful orders shall be sent automatically in few minutes. In case of any discrepancy or clarification, please write to us on care@svadeshy.in
• Payment gateway error. In cases where the payment is not captured by the gateway, the transaction is rolled back and refunded to the payment instrument used for making the payment.

• For any clarification, please mail us on care@svadeshy.in or connect with us on chat available on our platform.

After finalising the order, you may apply the coupon code at the checkout stage before placing the order. Once you have entered the coupon code, click on the “Apply coupon” button. The system will verify the same and apply the applicable coupon according to your order.

Register with us for our newsletter for all the latest product and promotion related information. Signup for our newsletter, follow us on social media and stay updated.

Shipping and dispatch timelines are mentioned for every order. Delivery times are specified by each vendor. We will notify you with the tracking number once the order is shipped. As we offer unique handcrafted products on our platform, the delivery within India generally happens within 7-10 days.

www.svadeshy.in is a marketplace offering a collaborative platform for buyers and sellers. All products are shipped to buyers directly by our vendor partners. You can track the orders from your account page once you login to www.svadeshy.in

For any further clarifications regarding the same, please write to us on care@svadeshy.in

Please check out the link return-policy for the details on our return policy.

In case you received a damaged product please email the product image to us on care@svadeshy.in within 24-36 hrs of delivery. We shall liaise with the vendor partner and organise to a replacement or available alternate products.

In case you received a different product from what you ordered/expected, please email the product image to us on care@svadeshy.in within 24-36 hours of delivery. We shall liaise with the vendor and organise to dispatch the correct product as soon as possible.

Quality of the product is of utmost importance to all our vendor partners. Most of the products are unique and handcrafted, minor variations to the product image and in the finished product is the basic nature of handcrafted products. We expect all our customers to be satisfied and appreciative of the art of handcrafted products.

Please email us on care@svadeshy.in with the product image and share the product attributes not matching the quality criteria. Our team shall contact you within 24 working hours with a resolution.